Cancellation Policy

1. Order Cancellation Window

You may cancel your order only before it has been dispatched for shipping.

• Orders can be cancelled within 12 hours of placing the order
• Once the order has been dispatched (you receive a shipping notification with AWB number), it cannot be cancelled
• To cancel, contact us immediately via WhatsApp at +91-9958803531 or email info@windowtechs.in with your order number

2. How to Cancel

Step 1 — Contact us within 12 hours of placing your order:

• WhatsApp: +91-9958803531 (fastest response)
• Email: info@windowtechs.in
• Subject: Order Cancellation — [Your Order Number]

Step 2 — Provide:

• Your order number (format: PHS-YYYYMMDD-XXXXXX, e.g. PHS-20261020-K7QM2X; older orders end in 4 digits)
• Reason for cancellation

Step 3 — Confirmation:

• We will confirm the cancellation within 2–4 hours during business hours
• If the order has already been dispatched, cancellation will not be possible

3. Cancellation After Dispatch

Once an order has been dispatched:

• The order cannot be cancelled
• You may refuse delivery at the door — however, in this case:
  • Shipping charges (both forward and reverse) will be deducted
  • No exchange or credit will be provided for refused deliveries without prior approval from our team
  • Refused deliveries without prior communication will not be eligible for any exchange

4. Payment on Cancelled Orders

Since all payments are processed via Razorpay:

• If you cancel and the cancellation is confirmed before dispatch, we will issue an exchange voucher or apply credit toward a future order
• Customer-requested cancellations are not refunded in cash or to the original payment method
• The exchange voucher will be valid for 90 days from the date of issuance
• If we cancel your order, you receive a full refund instead — see Section 5

5. Cancellation by JAM by Windowtechs

We reserve the right to cancel orders under the following circumstances:

• Product is out of stock
• Incorrect pricing due to technical error on the website
• Suspicious or fraudulent transaction detected by our payment partner
• Delivery not serviceable to the provided address

In such cases, you will be notified via email and phone, and the full amount you paid is refunded to your original payment method. Razorpay refunds usually reach your account within 5–7 business days, depending on your bank.

6. Contact for Cancellations

• WhatsApp: +91-9958803531 (Fastest — recommended)
• Email: info@windowtechs.in
• Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

We recommend WhatsApp for fastest response on cancellation requests as email may have delays.