Return & Refund Policy

1. Overview

At JAM by Windowtechs (a product of Window Techs), we stand behind the quality of our picture hanging systems. Delivered products are covered by an exchange-only policy — we do not provide cash refunds or refunds to the original payment method for them. If we cancel your order before dispatch, you are refunded to your original payment method (see the Cancellation Policy).

By placing an order on our website, you agree to this Return & Refund Policy.

2. Exchange Eligibility

You may request an exchange within 7 days of delivery if:

• The product received is physically damaged or broken on arrival
• The wrong product was delivered (different from what was ordered)
• The product has a genuine manufacturing defect

The following are NOT eligible for exchange:

• Products that have been installed, drilled, or mounted
• Products damaged due to incorrect installation by the customer
• Products with missing packaging, accessories, or original components
• Requests made after 7 days of the delivery date (except warranty claims for manufacturing defects — see Section 6)
• Change of mind or incorrect size/length ordered by the customer
• Rails cut to the length you ordered, where the only issue is the length you chose (rails that arrive damaged, are the wrong item, or have a manufacturing defect are still covered)
• Cords or hooks that have been used or handled beyond normal inspection

Manufacturing defects that appear after the first 7 days, including after installation, are covered by the 12-month warranty in Section 6.

3. How to Request an Exchange

To initiate an exchange request:

Step 1 — Contact us within 7 days of delivery:

• Email: info@windowtechs.in
• WhatsApp: +91-9958803531
• Include your order number (format: PHS-YYYYMMDD-XXXXXX, e.g. PHS-20261020-K7QM2X; older orders end in 4 digits)

Step 2 — Provide the following:

• Clear photographs of the damaged or incorrect product
• Photograph of the original packaging
• Brief description of the issue

Step 3 — Await confirmation:

• Our team will review your request within 2–3 business days
• If approved, we will arrange reverse pickup via Shiprocket

Step 4 — Ship the product back:

• Product must be returned in original packaging
• All original accessories and components must be included
• Do not return installed products — these are not eligible

Step 5 — Receive your exchange:

• Once we receive and inspect the returned product, we will dispatch the replacement
• Replacement dispatch within 3–5 business days of receiving the return

4. No Cash Refund Policy

We strictly do not offer:

• Cash refunds
• Refunds to the original payment method for delivered products (orders we cancel are refunded — see the Cancellation Policy)
• Partial refunds
• Store credit in place of an exchange (credit applies only to cancellations before dispatch and undeliverable orders — see the Cancellation Policy and Shipping Policy)

In all eligible cases, we will only provide an exchange with the same product or an equivalent product of equal or lesser value.

5. Damaged in Transit

If your order arrives damaged due to shipping:

• Report within 24 hours of delivery
• Take photographs of the outer packaging AND the damaged product immediately upon opening
• Contact us via WhatsApp at +91-9958803531 with photographs
• Do not discard the original packaging — it is required for the insurance claim with our courier partner

We will file a claim with Shiprocket on your behalf and arrange a replacement once the claim is processed.

6. Manufacturing Defects & 12-Month Warranty

All products carry a 12-month warranty against manufacturing defects, starting from the date of delivery. This covers defects in materials or workmanship, including those that appear after installation.

• Defects visible on arrival: report within 7 days of delivery so we can treat them as an exchange under Section 2
• Defects that appear later: report any time within 12 months of delivery
• Send your order number, photographs, and a short description to info@windowtechs.in or WhatsApp +91-9958803531
• Our team will assess the defect based on photographs and may ask for the part to be returned
• If confirmed, the defective part (rail section, cord, or hook) is replaced at no additional cost — the warranty is replacement only, not a cash refund

The warranty does not cover damage caused by installation, unsuitable fixings or wall surfaces, misuse, loads beyond the stated capacities, cutting or modifying products after delivery, or normal wear and tear.

7. Return Shipping

• If the exchange is approved due to our error (wrong product, damaged product) or a confirmed manufacturing defect under the warranty, we will arrange and pay for reverse pickup
• If the return is for any other reason within our exchange policy, reverse shipping charges will be borne by the customer

8. Non-Returnable Products

The following products are non-returnable and non-exchangeable, except where Section 5 (damaged in transit) or Section 6 (manufacturing defects and warranty) applies:

• Any product that has been installed or mounted
• Custom length rails, for change of mind or a length you chose
• Products without original packaging
• Products purchased during clearance or special sale

9. Consumer Rights

This policy is in accordance with the Consumer Protection Act, 2019 (India). If you believe your consumer rights have been violated, you may contact the National Consumer Helpline at 1800-11-4000.

10. Contact Us

For any return or exchange queries:

• Email: info@windowtechs.in
• WhatsApp: +91-9958803531
• Address: Plot No. 805, Sector 69 IMT Faridabad, 121004, Haryana, India
• Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST